Homecare Customer Relations Specialist

Title Homecare Customer Relations Specialist
Categories California, Full-time, Orange County
Location Orange, CA
Job Information

WHO WE ARE:
Premier Healthcare Services is a leading provider of skilled in-home nursing care for patients. We are currently looking for a passionate, empathetic, motivated and COMMITTED individual to fill our Homecare Customer Relations Specialist Position! Our success is largely based on hiring ambitious team members who provide outstanding customer care.

HOMECARE CUSTOMER RELATIONS SPECIALIST RESPONSIBILITIES

  • Building and retaining strong relationships with Hospital Staff, Commercial Insurance Case Managers, and other referral sources.
  • Event coordination, planning, and execution.
  • Public Relations; creating, managing and promoting Premier with the goal of enriching the company’s position, brand, and client loyalty.
  • Formulate strategic marketing initiatives to increase brand recognition and equity within region.
  • Identify, develop, and execute communication strategies and key contacts.
  • Plan and produce informational material for In-Services, Expo’s, and Resource Fairs.
  • Present educational In-Services for Hospitals, SNFs, and other Case Management Staff.
  • Position yourself as point of contact for referrals, complaint resolution, and other inquiries from referral sources.
  • Establish and maintain cooperative relationships with representatives of community, participants, care providers, and public advocacy groups.
  • Daily logging of marketing activities in database.
  • Visit Hospitals, Skilled Nursing Facilities, Sub-Acute units and meet with Case Management Staff to evaluate customer service, satisfaction, improvement and potential issues with services.
  • Training Homecare Managers and help develop their marketing skills.
  • Attend workshops, expositions, conferences and marketing meetings as needed and/or required
  • Act as liaison to internal and external organizations.
  • Plan marketing strategies to promote community involvement in events.
  • Participate in community rallies and walks.
  • HOMECARE CUSTOMER RELATIONS SPECIALIST QUALIFICATIONS

  • Experience in Homecare Marketing and/or Business Development
  • Knowledge of Homecare Funding sources including Medi-Cal and Commercial Insurance providers
  • Ability to multi-task and prioritize responsibilities
  • Caring, positive, and empathetic attitude
  • Excellent customer service, communication, and time management skills
  • Bi-Lingual a plus, but not required
  • College degree in Business or Marketing preferred
  • This is a full-time position and the work schedule is typically M-F 8am-5pm. You would be eligible for benefits (medical, dental, vision, 401k, life insurance, PTO etc).
  • If you feel that you are a match for our Homecare Customer Relations Specialist opening we welcome you to submit your resume.

    Premier Healthcare Services is an equal opportunity and affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals, as well as all other protected groups.

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